kwendasafari

Terms and Conditions

STANDARD RENTAL RATES INCLUDE:
  1. Vehicle fully equipped with camp and safari equipment
  2. Unlimited miles
  3. Standard insurance cover
  4. Two drivers included
  5. 7 days/ 24 hours "roadside assistance"
  6. Airport collection and drop-off
  7. All applicable taxes
  8. Detailed introduction to vehicle and equipment
  9. Free border crossings in southern Africa
  10. Cleaning fees
  11. Weekend or public holiday surcharges
  12. All contract fees
OPTIONAL ADDITIONAL SERVICES:
  1. Supplemental insurance options
  2. Rental of Iridium satellite telephones
  3. GPS equipment with special Africa maps preinstalled
  4. Driver's Training by qualified Land Rover instructors (Johannesburg only)
  5. Shopping service prior to arrival
  6. Advise on route planning
  7. Booking Service for reservations of parks, camps, accommodation and activities
  8. Assistance with regional onward bookings
RENTAL PERIOD AND COSTINGS:
  1. Minimum rental period is 5 days;
  2. Where fully equipped vehicles are supplied, the days of collection and drop-off are counted as full days irrespective of the time collected or returned;
  3. For vehicles without equipment we clear on 24 hour periods;
  4. No refunds are applicable for early returns unless arranged in advance and agreed by Kwenda Safari;
  5. Payment can be effected by credit card, bank transfer or cash; service charges of credit cards or bank charges in case of transfers are not included in our prices and to be borne by the client;
OFFICE HOURS:
  1. Monday to Fridays 08:00 to 17:00 hrs, Saturdays until 13:00 hrs;
  2. For our clients mobile contact numbers are available 24 hours/ 7 days a week;
  3. Deliveries and collections are included during normal office hours; for after hours, Sundays or public holidays we reserve the right to charge a delivery fee;
DEPOTS/ SERVICE POINTS:

South Africa: Johannesburg, Cape Town, Durban, Upington
Botswana: Kasane, Maun
Namibia: Windhoek, Swakopmund
Zimbabwe: Victoria Falls, Harare
Zambia: Livingstone, Lusaka
Mocambique: Maputo, Inhambane, Vilanculos, Beira, Pemba
Malawi: Lilongwe
Tanzania: Dar-es-Salaam, Arusha/ Kilimanjaro
Kenya: Nariobi

* any combination possible
* additional charges may apply


REPAIRS AND MECHANICAL FAILURES:
  1. Repairs of up to R1000.00 can be effected without prior authorization. For higher amounts preceding authorization from Kwenda Safari is required;
  2. In most cases vehicles are still covered under the new vehicle manufacturers warranty and where mechanical failures occur those warranty conditions will apply;
  3. Should technical failures arise, it is important to remember that Kwenda Safari is neither the manufacturer of the vehicle nor the equipment but will always do its best to satisfy its customers;
  4. Where serious mechanical failures occur due to standard wear and tear and which cannot be resolved in commensurable time a replacement vehicle will be supplied within 24 hours of diagnosis; this relates to the countries of South Africa, Swaziland, Lesotho, Botswana, Namibia, Zimbabwe, southern Zambia and southern Mocambique; for countries outside this region replacement time is 72 hours;
  5. Inconvenience, time loss and consequential costs are not covered;
  6. Mechanical failures and repair expenses in all allowed countries are covered;
COLLISION DAMAGES AND ACCIDENTS:
  1. All accidents must be reported to the nearest police station within 24 hours;
  2. Where collision damages render a vehicle unusable, a replacement vehicle can be supplied by Kwenda Safari if available, but all costs are for the expense of the hirer;
  3. In case of an accident the hirer is responsible for the return of the damaged vehicle to the company's head office;
  4. No refund will be given for lost days due to collision damages;
  5. Should the hirer decide to continue with a replacement vehicle a new rental contract and new insurance conditions will apply;
VEHICLE INSURANCE:
  1. Standard insurance cover covers 95% of the vehicle’s value and is included for all vehicles in all rates quoted. However, this is not full cover and excess is applicable and dependant on the vehicle category.
  2. In case of accidents and damages without a third party being involved ("single vehicle accidents") or loss and provided that is shown that such event was caused by the lessee or his drivers fault or neglect, a double excess may apply.
  3. Additional insurance cover is available at extra premium which provides reduced excess for both collision, damage and theft.
  4. Detailed Terms and Conditions of contract and on the insurance are available and will be supplied on request;
INFORMATION AND ASSISTANCE:

Vehicles and equipment are regularly serviced and thoroughly checked before hand-over to the client or before any guided safari. However, should any technical problem or any other service related issues arise while en route it is the obligation of the client to report this without delay to our head office at the earliest possible time. This will enable us to verify the problem, provide immediate assistance or seek any other acceptable solution. Complaints received after return of the vehicle or after end of the safari will be treated as irrelevant and unfair.

ROAD RESTRICTIONS:

The Kwenda Safari 4x4 vehicles are allowed on all bitumen/tar and gravel roads as well as all recognized public tracks in South Africa, Botswana, Namibia, Lesotho, Zimbabwe, Zambia, Mozambique, Tanzania, Swaziland, Malawi. Special permission must be obtained for any other country in Sub Saharan Africa (such as Angola, Kenya or Uganda) before entering.


MULTIPLE RENTALS:


Multiple rentals over a reasonable period can be combined to qualify for a favourable long rental rate. The same applies to rentals of more than one vehicle at the same time.


CHANGE OF VEHICLE:

If for reasons beyond our control, the reserved vehicle is not available, Kwenda Safari reserves the right to substitute the vehicle with another vehicle of the same or higher category. This shall not constitute a breach of contract or entitle the hirer to a refund.


CANCELATIONS:

In the event of a rental having to be cancelled, the following refund rates are applicable.

60 days or more notice:Refund of deposit less 20% handling fee
30-60 days notice:Booking deposit is not refundable; if total rental has been paid upfront the balance less the deposit will be refunded
Less than 30 days notice:Client obligated for full rental amount; there will be no refund


GENERAL:

The hirer is fully responsible for any damage or related costs to the Kwenda Safari vehicle or any third party or related hereto, if:
  • The terms of the rental contract are breached;
  • Damage to the vehicle or equipment caused by careless or reckless driving;
  • Driving under the influence of drugs or alcohol;
  • Water submersion or salt-water damages;
  • If the vehicle is abandoned and no immediate contact is made by the hirer to Kwenda Safari;
  • Driving on restricted or closed roads.

TRAVEL INSURANCE:

Our services do not include any travel insurances. We strongly recommend an insurance package which encompasses all insurance areas which are of relevance to travellers, such as travel cancellation, travel health, accident and repatriation insurance or baggage insurance.


COMPANY AND LEGAL:

Domicilium citandi and executandi is South Africa; postal address: POBox 552, Ferndale, 2160 South Africa; for any legal proceedings parties agree to the jurisdiction of the magistrates court; the laws of South Africa shall govern the agreements.


FINAL PROVISIONS:


Rates and conditions are subject to change without notice. Same applies to all other information provided. Dimensions and volumes shown are approximate.


 
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